Terms & Conditions

Copyright and Trademarks

All content and design of this website is protected by copyright, trademarks and other intellectual property rights and is the property of © Balgores or issued under license from third party copyright owners. You may print or download such material in electronic form on your local hard drive for your personal and non-commercial use. You may not alter or otherwise make any changes to any material that you print or download including, without limitation, removing any copyright or proprietary notices. All other uses are prohibited including, without limitation, distributing, reproducing, modifying, copying or using for commercial purposes any of the materials or contents of this site. The license to copy also does not permit incorporation of the content or any part of the website in any other work or publication in any form whatsoever.

Balgores Property Group routinely refer all sellers and potential purchasers to one or more of the following Solicitors/Conveyancers and Surveyors:


  • GoTo Surveys
  • Hair and Son

Financial Services

  • Mortgage Advice Bureau

AML Research Providers

  • Gazeal

It is your decision whether you choose to deal with any of these Companies. Should you decide to use their services, please be aware that we receive a referral fee from £50 plus VAT, per transaction.


  • Apex
  • Movewithus
  • AV Rillo
  • Landons
  • Capstick Dale
  • Simply Conveyancing
  • Cunningtons
  • Brown and Co
  • PCS Legal
  • Nexa
  • Leon Kaye
  • Gepp


It is your decision whether you choose to deal with any of these Companies. Should you decide to use their services, please be aware that we receive a referral fee of between £100 and £400 per transaction, with the average fee being £348.19 for 2023.

Please view our full Terms and Conditions by clicking here.

What can I do if I am not satisfied with the service I have received from you?

Whilst we are committed to providing a quality service, we acknowledge that on occasions things can go wrong.  If we do not meet your expectations and you are dissatisfied in some way, then we wish to know.  Most complaints stem from a lack of communication, in that either we misunderstand your instructions or customers misunderstand the service we provide.

In the first instance, we would encourage you to discuss any problems verbally and informally with your principal contact within the Company.  If this office is the source of your complaint, staff here should be able to help quickly and answer any questions you may have.  If this does not resolve your concerns, then the Company’s formal procedure can be adopted.

We have adopted a formal two stage procedure to ensure that any complaint is dealt with fairly and that anyone with a grievance is aware of the procedure to follow, thus avoiding any additional frustration. In certain circumstances it is possible to bypass the first stage and complain directly to the Branch Manager/Director, although we may decide to refer the matter to the person dealing with the first stage, where we consider that to be appropriate.  Details of the appropriate persons nominated to deal with each stage of your complaint are shown overleaf. 

How do I make a formal complaint to you?
Stage 1 – Branch Manager/Director

If the verbal and informal approach does not satisfactorily deal with your concerns, we ask that you put your complaint in writing to the Branch Manager/Director responsible for the office that deals with the matter about which you wish to complain.  If your complaint is about that person, please write to Mr M Gibbon, Group MD.  We advise you to keep copies of all correspondence sent to us and notes of any conversations or telephone calls. 

In order that we can help resolve your concerns as quickly and efficiently as possible, we ask you to provide the following information in the letter of complaint: 

Your name, address and a daytime telephone number, on which you can be contacted.
The name and office location of the individual within the Company with whom you have been dealing
A clear description of your complaint, giving concise details of what you believe has gone wrong. 
Details of what you would wish to be put right. 

Your letter will be acknowledged within 3 working days of receipt and you will be advised of the timescale for sending a full reply, which will be within 15 working days. An internal investigation into your complaint will be undertaken and, following completion of the same, you will be provided with a full, written response with details of what actions we have taken or will take. It is hoped that this response will resolve the matter to your complete satisfaction.

Stage 2 -  Martin Gibbon Group MD

If your complaint is not satisfactorily received by stage 1 above, or if you still have concerns, you can request that the matter be referred to Martin Gibbon, Group MD, with the responsibility for that office. A separate review of your complaint will be undertaken and you will be contacted, usually within a further 10 working days, to inform you of the conclusions reached.  The response will represent the final viewpoint of the Company. If you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman without charge to consider without our final viewpoint on the matter.

What can I do if I am still not satisfied?

If you remain dissatisfied with any aspect of our handling of your complaint, then it may be appropriate for the matter to be referred to an independent third party.

If you are a consumer, you should contact:

The Property Ombudsman

Milford House

43-55 Milford Street




01722 333 306




Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Richard Burns MNAEA - Balgores

Richard Burns MNAEA

Associate DirectorEmail
Billy Gill MNAEA - Balgores

Billy Gill MNAEA

Area DirectorEmail
Martin Gibbon FNAEA MARLA - Balgores

Martin Gibbon FNAEA MARLA

Group DirectorEmail
Daniel Hanks MARLA - Balgores

Daniel Hanks MARLA

Lettings DirectorEmail
Joe Hayes MNAEA - Balgores

Joe Hayes MNAEA

Associate DirectorEmail
Paul Hayes MNAEA - Balgores

Paul Hayes MNAEA

Matthew Butler FNAEA - Balgores

Matthew Butler FNAEA

Sales DirectorEmail
Andrew Perry MNAEA - Balgores

Andrew Perry MNAEA

Associate DirectorEmail
Paul Newell MNAEA - Balgores

Paul Newell MNAEA

Associate DirectorEmail
Adrian Whitten - Balgores

Adrian Whitten

Financial Services DirectorEmail