Reviews

Rayyan was one of the most responsive agents I’ve dealt with in Dagenham. His eagerness to help is one of the reasons I’m leaving a review. He’s spent time helping me isolate a location to stay within Dagenham and has also helped me with the mortgage process. Thank you so much for your support Rayyan.

Spoke with Rayyan who was very knowledgable and helpful.

We’ve just exchanged on the sale of our house, and can’t thank the team at Balgores Upminster enough. From start to finish, Chris was professional, knowledgeable and always available to answer our questions. We always felt informed and supported throughout the process.

A special mention also goes to Donna, our sales progressor, who was absolutely fantastic. She kept everything moving, chased things proactively and kept us updated every step of the way. Her communication was excellent, and she really helped make what can be a stressful process feel much more manageable.

We’re so grateful for all their hard work and would highly recommend Balgores Upminster to anyone buying or selling a property!!

I recently let a property through Balgores Lettings Upminster.

The process was handled by Mark Claxton and went through quickly and smoothly with the property being let within two days.
Mark was professional efficient knowledgeable and very personable with an attention to detail that was very reassuring. I could not have asked for better service.

We have just purchased our family’s first home through Balgores, and there is a good reason why they are an award-winning estate agent.

From start to finish, they provided an exceptional level of service and handled every detail professionally and efficiently. A special thank you to Michael, whose professionalism, dedication and excellent communication helped coordinate matters with the seller and ensured the entire process progressed as smoothly as possible.

We are truly grateful to Michael and his team for all their hard work and support throughout our purchase. I highly recommend Balgores to anyone looking to buy or sell a property in the Brentwood area.????????????????

My experience with balgores letting agents was very professional, luke swindles showed me around a property, professionally and was easy to talk to,also was very helpful with all questions that was asked to him…

The process were straightforward and easy to follow.

Agents are responsive via phone or email. Easy to deal with, no hassle.

Special thanks to Ben Vainola:

We’ve viewed total of 6 units in Chelmsford and I can say Ben is the most proactive. He is easy to communicate with and always ready to provide information to us. He is friendly and polite. It was an easy process for us to sign the letting papers as information is crystal clear.

The process were straightforward and easy to follow.

Special thanks to Ben Vainola:

We appreciate Ben for being so attentive and being patient in answering all our queries. He made the process easy and kept us comfortable throughout.

I highly recommend Ana Tormey, the assistant to broker Christian Wilkinson, who was with me throughout the process..most of the time she contacted me and kept me informed of everything…The broker in the buying process is exactly like the foundation of a house..if it is not good enough and strong enough it will not last! that is why it is very important to have a good broker from the start. I highly recommend Christian Wilkinson and his team..the best!????

Daniel Lawrence has a fantastic attitude and is always efficient and helpful, he is a great property manager. Thanks ????

Have an amazing experience…????????

I used Balgores to sell my flat and was extremely happy and satisfied with their service. All staff I spoke to during the sale were very helpful and professional and Michael in particular went above and beyond in keeping me updated and making himself available at anytime to answer any queries I had.
Overall I had a very positive experience with Balgores in Brentwood and will definitely use them again in the future.

Brilliant from start to finish team was excellent.

Billy worked on this for me with Archie and they where so good. Was a very easy calm process. A highly recommended team all round. Thanks gents for getting our family home over the line.

Ruby was amazing with us from viewing properties, placing our offer and gave us support throughout the process.
Thank you so much for your incredible support, time and helping us with our first family home
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The team is fantastic, reliable and efficient.

Special thanks to Daniel Lawrence :

for his support, great work and fantastic attitude.

Highly recommend Balgores estate agents .. Great friendly service from Archie who quickly took us on board understanding our requirements and constantly kept us updated
Very thorough, Thank you Archie!

If you are a buyer and they tell you there is another buyer who is interested or the property is in high demand, or we have received higher offers – then run as fast as you can because they are LYING!!! They do this to create urgency and get more money from you. Offers they dont like are not even presented to the buyer. So dont feel pressured to increase you offer, do you research well and stick to what you think the property is worth.

3 bedroom terraced house to rent
Wickhay, Basildon, SS15

Enquired about a £1,600pcm property today and had a genuinely poor experience with one of the agents. Before I’d even finished stating my income, he’d already decided we “couldn’t afford it” defensive and dismissive from the very start of the call.
When I pointed out we currently rent at £1,800pcm and were approved for that, he looked up an old income figure from about a year ago and used it against me, despite it still being above the property’s £48,000 threshold. Our current income is well above that. I even offered to go back over the call so he could actually hear the numbers properly – he cut the call not long after.
When I said there was no point continuing and ended the conversation, he claimed he was “just giving advice.” That’s not what a defensive, dismissive tone from the first ten seconds of a call looks like.
Poor communication and worse conduct. Wouldn’t recommend if you want a straightforward, professional enquiry.

Luke was very polite and efficient I would definitely recommend him.

I instructed this estate agent for a tenant-find service and the service fell well below expected standards throughout the entire process. I would not recommend Balgores Gravesend at all.

From the outset, I was not kept properly informed about the progress of my property. I had to call for updates on a number of occasions, as communication from Daniella was not proactive. Considering the level of fees charged for a tenant-find service, I would have expected regular updates without having to chase. I was also asked to provide my own photographs of my property for their advertisement. Given the fee level, I really think professional photography should have been included as a standard, rather than placing this responsibility on the landlord. Clearly they’re lazy and unbothered.

The process also felt unnecessarily rushed, with limited opportunity to ask questions or properly review steps before decisions were pushed through. The focus was more on completing the tenancy quickly so they can get paid. There were also inconsistencies and rigidity around documentation requirements. Despite having valid electrical reports and a recently completed gas safety certificate, issues were raised over minor administrative details such as a document not showing my legal name. For the gas safety, on top of paying for the report I had to pay for a separate call out for them to come and fix a small issue on the boiler which wasn’t material. My insurers informed me that on a number of occasions the gas safety passed but Daniella at Balgores was so pushy and adamant to have absolutely nothing as a recommendation on the gas safety report. I was then advised to pay for their electrician at an additional cost of £150 to produce a completely new EICR, even though a valid report had already been completed in August 2025. This felt excessive and unnecessary. I told them I wanted someone from their office to accompany this electrican as I didnt feel comfortable that they had a copy of MY KEYS and they are entering without my permission. They completely ignored the request and the electrian went unaccompanied!

As well as this I was also given incorrect information regarding the custodial deposit scheme. I was initially advised to pay the five-week deposit directly into the scheme myself, only to later be told this was incorrect and that the agent pays this directly. I was then asked to contact the scheme to request a refund, which resulted in such an inconvenience and financial disruption on my side. Not once was an apology issued.
Overall, communication was poor and responsibility often felt shifted back onto me. I was reassured that processes were in place to “protect” me, but at it felt more focused on covering themselves over me than supporting me as a client.
After I said i wanted to raise a complaint. I was ignored, I was promised a call back after Daniella gave me the wrong advice and she never called me back just kept everything to emails.

The process felt rushed from start to finish, even my tenant feels they showed little care towards her. I dont have any trust or confidence in them and I wouldn’t use them again. The overall experience was stressful, poorly communicated, and did not reflect the level of service expected for the fees charged.